A medical supply company in the Memphis area sends most of its orders to one distribution partner. The routine was the same every time: someone entered an order in the company’s system, then opened the partner’s portal and typed the whole thing in again. Orders piled up until a staff member had a free stretch to work through them, and the oldest ones didn’t always go first.
We built a bridge between the two systems. Now an order goes to the partner the moment it’s created, the partner’s confirmation lands back on the original record, and inventory updates and order changes travel the same road. Before anything is sent, the bridge checks whether the partner already has that order. Nothing gets submitted twice.
The first afternoon told the story. The bridge submitted 111 orders and had a confirmation back on every one within minutes. Twenty-two of those had been sitting in the manual queue waiting for someone’s attention. It also looked over the 341 orders already in the partner’s portal and left every one of them alone. No duplicates. From that point on, every order the company created went through on its own.
How much staff time does that free up? Typing an order into a supplier portal usually takes three to five minutes, so a day like that one works out to roughly five to eight hours of someone’s time. That last figure is our estimate. The order counts and confirmation times come straight from the bridge’s own log.
This was a purpose-built application around one partner’s order system and a regulated workflow. We scoped and priced it on its own, separate from our small integration package.